Sunnova Solar System Not Working? What You Need to Know
Sunnova is a national solar energy services company that operates both as an installer and as a solar provider offering leases and power purchase agreements (PPAs). They operate in numerous states and have millions of customers. If you have a Sunnova system that's not working, understanding your service agreement is key.
Understanding Sunnova Systems
Sunnova typically uses SolarEdge string inverters or Enphase microinverters. They may own your system (if you have a lease or PPA) or you may own it outright. This determines who's responsible for repairs.
Common Sunnova Issues
Lease vs. Ownership Confusion: Some customers are unclear about their service agreement. If Sunnova owns your system (lease/PPA), they're responsible for repairs. If you own it, you are.
Slow Service Response: Some Sunnova customers report delays in scheduling service for failed equipment.
Monitoring Problems: Some customers report issues with monitoring setup or connectivity.
Check your service agreement to understand who's responsible for repairs. Then contact the right party immediately.
Get your free health score →Is Your System Owned or Leased?
Review your original contract. Look for terms like:
- Solar Lease: Sunnova owns the system. They handle maintenance and repairs. You pay a fixed monthly rate.
- PPA (Power Purchase Agreement): Sunnova owns the system. You pay for electricity produced. Sunnova handles maintenance.
- Owned System: You own the system. You're responsible for repairs. You may have warranties from equipment manufacturers.
If Your System Fails
If Sunnova owns your system (lease/PPA): Contact Sunnova immediately. They're contractually obligated to repair or replace failed equipment. Don't wait — every day without production costs them money too.
If you own your system: You're responsible for repairs. File warranty claims with equipment manufacturers or hire independent contractors.
Warranty & Service Agreement Coverage
Your service agreement should specify what maintenance and repairs Sunnova covers. Read it carefully. If Sunnova is unresponsive, reference the specific service terms in your agreement.
Get independent monitoring for your Sunnova system to catch failures early.
Get a free health score in 2 minutes. No credit card, no commitment.
Check Your System Now →Frequently Asked Questions
What equipment does Sunnova use in their systems?
Sunnova typically uses SolarEdge string inverters or Enphase microinverters, paired with quality panels. Check your monitoring app to confirm which you have.
Does Sunnova own my system or do I?
Check your contract. If you have a lease or PPA with Sunnova, they own it. If you purchased the system outright, you own it. Your contract should clearly state this.
Who's responsible for repairs if my Sunnova system breaks?
If Sunnova owns the system (lease/PPA), they handle repairs. If you own it, you're responsible. Contact Sunnova immediately if you have a lease/PPA failure.
What should I do if Sunnova is slow to fix my system?
Reference your service agreement and the specific terms about response times. Escalate through Sunnova's customer service hierarchy. File a complaint with your state's Public Utilities Commission if needed.
Wondering if your solar system is working properly?
Get a free health score in 2 minutes. No credit card, no commitment.
Check Your System Now →