Pink Energy Solar System Not Working? What Happened & Next Steps

Pink Energy Solar, a national installer, ceased operations in 2023, leaving thousands of customers without direct support. If you have a Pink Energy system, you're now a "solar orphan" — your system is fine, but you need to know how to maintain it independently.

What Happened to Pink Energy

Pink Energy filed for bankruptcy in 2023 after struggling with declining sales and operational challenges. The company ceased operations, leaving thousands of customers without a service provider.

Pink Energy System Equipment

Pink Energy used primarily SolarEdge string inverters paired with quality panels. Some systems may have Enphase microinverters. Your equipment is legitimate and reliable — the manufacturer still provides warranties even though Pink Energy is gone.

Your System Still Works

This is the most important thing to understand: your solar panels and inverter don't need Pink Energy to keep running. They'll continue producing electricity as long as the hardware is functioning properly. Your job is now to monitor them and fix problems when they occur.

Step 1: Understand Your Equipment Warranties

Your panels and inverter have manufacturer warranties that are independent of Pink Energy:

• Panels: 25-year manufacturer warranty (with the panel maker, not Pink Energy)
• SolarEdge Inverter: 10-25 year warranty with SolarEdge
• Enphase Microinverters: 10-25 year warranty with Enphase

Step 2: Set Up Independent Monitoring

Many Pink Energy customers relied on Pink's monitoring app. Now you need to monitor independently. If you have a SolarEdge system, register at solaredge.com/owners to access the SolarEdge Owner portal. This shows real-time production data.

Alternatively, use SolarDoctor to get a free health score that compares your actual production to expected output.

Step 3: Find a Service Provider

If something breaks, you don't need the original installer to fix it. Any licensed solar contractor can service Pink Energy systems. When problems occur:

• Get a diagnosis from a local contractor (often free)
• If it's a warranty-covered failure, file a claim with the manufacturer
• Let the manufacturer handle the repair under warranty

Filing Warranty Claims for Pink Energy Systems

You can file warranty claims directly with manufacturers without Pink Energy:

For SolarEdge inverter failures: Visit solaredge.com/owners, register your system, and file a warranty claim. SolarEdge will handle the repair or replacement.

For panel failures: Contact the panel manufacturer directly with your panel serial numbers and documentation of the failure.

What If You Have a Lease or PPA?

If you didn't own your Pink Energy system outright (you had a lease or PPA), your situation is more complex. Contact the company that owned your system (there may be bankruptcy paperwork specifying this). Your lease or PPA likely transferred to another company.