ADT Solar System Not Working? Troubleshooting Guide
ADT Solar, formerly known as Sunpro Solar, is one of the largest solar installers in America, operating in 20+ states. In 2020, Sunpro was acquired by ADT (the home security company) and rebranded as ADT Solar. This acquisition has created some confusion and challenges for existing Sunpro customers.
ADT Solar Equipment Overview
ADT Solar systems typically use SolarEdge string inverters or Enphase microinverters. Older Sunpro installations may have different equipment. System quality varies by installation location and year.
Common ADT Solar Issues
Post-Acquisition Confusion: Many Sunpro customers are confused about warranty coverage and support after the ADT acquisition. Some are unsure who to contact for service.
Service Continuity Issues: Transitioning from Sunpro to ADT created some service gaps. Existing customers may have trouble reaching support.
Equipment Failures: Like all installers, ADT/Sunpro systems experience inverter failures and other hardware problems.
If you have a Sunpro or ADT Solar system, independent monitoring is critical due to service transition challenges.
Get your free health score →Determining Your Equipment
Check your monitoring app (SolarEdge Owner or Enphase Enlighten) or look at your physical inverter to identify which technology you have. This determines how to get support.
Contacting ADT Solar
For new issues, contact ADT Solar through their website. For older Sunpro systems, the transition to ADT may have created support challenges. If ADT is unresponsive:
1. File a warranty claim directly with your equipment manufacturer (SolarEdge or Enphase)
2. File a complaint with your state's Public Utilities Commission
3. Hire an independent contractor for diagnosis and repair
Warranty Details
ADT Solar systems include manufacturer warranties on equipment. These exist independently of ADT and can be claimed directly with manufacturers if needed.
Get a free health score for your ADT or Sunpro solar system.
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Check Your System Now →Frequently Asked Questions
What's the difference between Sunpro Solar and ADT Solar?
Sunpro Solar was acquired by ADT in 2020 and rebranded as ADT Solar. Existing Sunpro customers' systems and warranties remain the same, but support is now through ADT.
How do I contact ADT Solar for support if I was a Sunpro customer?
Contact ADT Solar through their website or customer service line. Have your account number or system serial number ready. If you can't get a response, file a complaint with your state's Public Utilities Commission.
What inverter does ADT/Sunpro use?
ADT Solar and Sunpro systems typically use SolarEdge string inverters or Enphase microinverters. Check your monitoring app to confirm which you have.
Can I use SolarDoctor with my ADT/Sunpro system?
Yes, if you have a SolarEdge inverter. SolarDoctor works with all SolarEdge systems regardless of installer.
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